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MOYENS DE PAIEMENT

Les cartes bancaires sont acceptées aux caisses du salon. Si vous payez en espèces, un appoint est souhaité, particulièrement en début de journée. Les billets achetés sur internet peuvent être imprimés ou présentés sur smartphones et tablettes à l'entrée du salon.

OBJETS PERDUS

Les affaires personnelles qui auront été perdues et ramassées par une tierce personne devront être déposées à la boutique officielle. Vous pourrez récupérez vos affaires en ce lieu. Les objets perdus seront conservés 10 jours avant d'être donnés ou détruits.

VESTIAIRES COSPLAY

Un vestiaire sera mis à la disposition des cosplayers. Avant le concours, vous pourrez vous changer et vous détendre dans des loges réservées spécialement aux cosplayers. Elles sont équipées de canapés, de miroirs, de cintres, de toilettes, d'une douche et d'un lavabo.

RESTAURATION

L'espace restauration proposera une grande diversité de produits gastronomiques. Attention, il est formellement interdit de faire entrer de l'alcool à l'intérieur des périmètres du salon. Tout produit jugé illicite sera aussitôt confisqué et détruit, sans possibilité de rec

PLAN VIGIPIRATE

Pour votre sécurité, en accord avec le plan Vigipirate, des filtrages et contrôles d’accès seront assurés par des agents de sécurité à l’entrée du Parc des Expositions. L’accès au salon donnera lieu notamment à une fouille visuelle systématique et obligatoire des sacs. Des agents circuleront également dans les allées du salon durant les deux jours.

ACCESSIBILITÉ

L'accès au parc des expositions se fait en voiture, en bus, en vélo, en tramway ou à pied. Vous pouvez vous garer sur les parkings gratuits prévus à cet effet. L'intégralité du site est de plain pied, donc accessible aux personnes à mobilité réduite. Seuls les chiens d'aveugle sont autorisés.

INFORMATIONS PRATIQUES

  • > WHAT IS THE CAROLO GAME SHOW?
    The Carolo Game Show was originally a simple student project that turned into an associative project and has continued to grow ever since. In 2023, it will be the eighth edition. The show wants to promote video games and pop culture, which brings together various themes: science fiction, heroic-fantasy, fantasy, Asian cultures, films and series, etc. The Carolo Game Show is accessible for the whole family, you don't need to be a hardcore gamer to find what you're looking for!
  • > WHAT ARE THE DATES OF THE NEXT EDITION?
    The Carolo Game Show 2023 will be held on April 15 and 16, 2023 at the Charleville-Mézières exhibition center.
  • > WHAT ARE THE OPENING HOURS?
    The Carolo Game Show is open from 10 a.m. to 7 p.m. on Saturday, and from 10 a.m. to 6 p.m. on Sunday. VIP Passes can access the show from 9 a.m.
  • > WHERE CAN I FIND GUEST INFORMATION?
    We advise you to consult the Guests section of our website to find out about all the guests for the next edition.
  • > WHAT IS A PHOTOSHOOT?
    Each year, you can keep a souvenir of the show by posing in front of our decor in the colors of the Carolo Game Show. Plus, it's free ! Unless you want to print a photo! You will also be able to retrieve the HD photos on our website, at the end of the next edition. Only photoshoot sessions with an international actress or actor are chargeable. We invite you to consult the FAQ in the Guests section to find out about the terms and conditions.
  • > HOW CAN I PAY FOR MY ENTRANCE TICKET?
    In a galaxy far, far away, Republican appropriations rule the roost. With us, we accept bank cards in ticket offices, in shops and in restaurants. If you are paying in cash, we would appreciate it if you could top it up, especially at the start of the day. Exhibitors will very often ask you to pay in cash. So prepare enough change for the weekend, there is no cash machine in the immediate vicinity.
  • > WHAT CAN I FIND AT THE SHOW?
    Well, lots of things! The living room is divided into several distinct areas: The commercial village, with many shops where you can find your favorite products; The guest area, for signings and photoshoots; The entertainment sector, to have fun for both young and old; The Food Village, to eat when your stomach growls; For more information on the program, we invite you to consult the Program section of the website.
  • > WHAT ARE THE ENTRANCE TICKETS PRICES?
    To live the most enriching experience possible during the weekend, we offer several rates to satisfy the greatest number. Presales allow you to benefit from reduced prices compared to the prices charged on site. We also offer VIP Passes with many benefits. We invite you to consult the Timetables & Prices section of the Practical information page to find out about all the available offers.
  • > WHERE CAN I GET PRESALE TICKETS?
    Our presale entry tickets are not sold at physical outlets. They are available exclusively on online ticketing.
  • > I HAVE NOT RECEIVED MY TICKET, WHAT SHOULD I DO?"
    Don't panic! Let's take the time to analyze things. First, did you enter your email address correctly when ordering? Then, have you remembered to check your spam? If your ticket is still not there, contact us at contact@carologameshow.com with the information needed to find the order. We will resend the ticket to the email address provided.
  • > IS EXIT AUTHORIZED?
    All exits are final.
  • > DO CHILDREN HAVE A REDUCED RATE?
    Up to and including 7 years old, admission is free. Between 8 and 12 years old, children benefit from a reduced rate, both in presales and on site. Consult the Timetables & Fares section of the Practical Info page to find out about all the fares.
  • > ARE MEASURES TAKEN FOR PEOPLE WITH DISABILITIES AND PREGNANT WOMEN?
    People with disabilities do not benefit from a special rate but a line is reserved for them to access the ticket office, as well as for pregnant women. During the signing sessions and photoshoots, if a disabled or pregnant person has a "signing" or "photoshoots" ticket, they will also have priority to meet the guests, by cutting the line directly by the exit. If you have any questions, don't be afraid and ask one of our volunteer protocol droids to help you, they'll be happy to answer you.
  • > CAN I GET A REFUND FOR MY ENTRANCE TICKET?
    The Carolo Game Show is not required to refund your admission ticket. However, if you had purchased an entry ticket to come and see one of our guests, but the latter has canceled his visit, we will be able to respond favorably to your refund request. If your refund request is not justified by a valid reason, the Carolo Game Show will not be able to refund your entry ticket.
  • > HOW TO COME TO THE CAROLO GAME SHOW?
    Several options are available to you to reach the exhibition center, located on route de la Vieille-Meuse in Charleville-Mézières (08000): By train, you can get off at Charleville-Mézières station, before reaching the exhibition center site by carpooling or public transport. By bus, line 7 passes by the Parc Expo stop. For timetables, we invite you to consult the TAC network website. By plane, well... It will be more difficult! The nearest airports (2 hours by car) are in Paris and Brussels. With a little luck, you will find a plane that lands in Charleroi or Paris-Vatry. Otherwise, board the Fortnite plane-bus, it's also practical. On a bike, just be tough and build your muscles!
  • > WHERE CAN I PARK?
    Two large car parks await you on the site of the exhibition center. Parking lots are free. Do not park in triple line, please... For bicycles, a parking lot will be specially provided.
  • > I HAVE LOST SOMEONE OR SOMEONE, WHAT SHOULD I DO?
    Don't panic, let's breathe. If someone finds your object, we advise them to drop it off at the reception of the show. All lost items will be stored there. They will be kept for 10 days after the show, before destruction or donation. If you have lost someone, we can play microphone announcements between two animations. Otherwise, assign a meeting place before dispersing. But don't take the opportunity to try to lose stepmom, we won't bring her home.
  • > CAN I CONNECT BY WIFI DURING THE EXHIBITION?
    It's not against you but the wifi is reserved for professional use. The higher the number of people connected, the worse the wifi quality will be. We ask that you be understanding about this. However, smartphones receive 4G on the exhibition center site, that's already it!
  • > CAN I TAKE PHOTOS AND FILM DURING THE SHOW?
    We even encourage you to do so! The Carolo Game Show is a wonderful colorful event that deserves to live through the photos and videos captured during the weekend.
  • > CAN YOU SMOKE INSIDE THE EXHIBITION?
    Smoking is strictly prohibited inside the buildings. This also applies to electronic cigarettes. If you want to smoke at all costs, ashtrays will be installed in the outdoor area. We remind you that smoking in a public place can result in a fine of up to 450 euros.
  • > ARE PETS ALLOWED?
    We love our four-legged friends very much, but they can't enter the living room. We only accept service dogs with the proper equipment. If someone has cosplayed as an animal, they will also be allowed to enter the site.
  • > I HAVE A SPECIFIC REQUEST...
    Do you have a special request for us? Do you want to make your marriage proposal during the Carolo Game Show (it would be a great honor for us!)? Contact us at contact@carologameshow.com and we will try to make the most of your request.
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